CONTACT US

We’re here to help.

If you have any questions about your order, our products, shipping, returns, refunds, or anything else related to VELLOUNE & VELOURA, please feel free to contact us.

CUSTOMER SUPPORT

For general inquiries and customer support, please contact us using the contact form below or through the customer service email listed on our website.

We aim to respond to customer inquiries within 1–2 business days.

If you are contacting us about an existing order, please include your order number and the email address used when placing your order so we can assist you as quickly as possible.

BUSINESS INFORMATION

Trade Name: VELLOUNE & VELOURA

Website: vellouneveloura.shop

UNITED STATES RETURNS & WAREHOUSE

VELLOUNE & VELOURA
1256 Maple Ridge Dr
Burlington, NC 27217
United States

Please contact our customer support team before sending a return to this address.

Returns sent without first requesting and receiving return authorization may not be accepted.

ORDER & DELIVERY QUESTIONS

If you have a question regarding the status of your order, please include your order number when contacting us.

Once your order has shipped, tracking information will be provided when available. You can also use our Order Tracking page to check the latest available status of your shipment.

RETURNS & REFUNDS

For return or refund requests, please review our Return & Refund Policy before sending an item back.

Please do not return products to our warehouse without first contacting us and receiving return instructions.

CONTACT FORM

You can use the contact form below to send us a message.

Please provide as much information as possible so our customer support team can assist you efficiently.

Thank you for shopping with VELLOUNE & VELOURA.